1. Introduction and Scope This Privacy Policy explains how the Khanh Hoa Agarwood Research and Development Institute (hereinafter referred to as “we”, “us”, or “the Institute”) collects, uses, stores, and protects your personal data when you visit or use the website https://agarwoodkhanhhoa.com, make purchases, register an account, subscribe to newsletters, or interact with us in any way.
By using our website and services, you agree to the practices described in this Privacy Policy, the Terms of Use, and the Return & Refund Policy (collectively referred to as the “Agreement”). If you do not agree, please do not use the website.
2. Data Controller Khanh Hoa Agarwood Research and Development Institute, Vietnam is the data controller and is responsible for processing your personal data in accordance with the Cybersecurity Law 2018, Decree 13/2023/ND-CP, and other applicable Vietnamese laws.
3. What personal data do we collect? We only collect data that is necessary to provide you with the best possible service:
- Full name, phone number, email address, billing/shipping address
- Account information (if you register as a member)
- Order history, viewed products, wishlist items
- Encrypted payment information (we do not store full card numbers)
- IP address, browser type, visit time, pages viewed (via cookies)
- Images (if you visit our showroom and are recorded by security cameras for safety purposes)
- Any information you voluntarily provide when contacting us, reviewing products, completing surveys, or subscribing to newsletters.
4. When do we collect your personal data?
- When you register an account or place an order (including as a guest)
- When you fill out contact forms, request consultation, or subscribe to newsletters
- When you review products, comment, or interact on our social media channels
- When you browse the website (via cookies and analytics tools)
- When you visit our showroom or events organised by the Institute.
5. Purposes of using your personal data We use your data only for the following legitimate purposes:
- Processing and delivering orders, issuing invoices, and providing customer support
- Sending order updates, promotions, and newsletters (only if you have consented)
- Improving the website, products, and services
- Preventing fraud and securing accounts
- Analysing purchasing trends to develop new products
- Complying with legal obligations under Vietnamese law (tax reporting, customs, etc.).
6. Legal basis for processing
- Performance of the sales contract with you
- Your explicit consent (e.g., newsletter subscription)
- Our legitimate interests (service improvement, fraud prevention) that do not override your privacy rights
- Legal obligations under Vietnamese law.
7. Who do we share your data with? We share data only when strictly necessary and under strict control:
- Delivery partners (GHTK, Viettel Post, VNPost, DHL, etc.) for shipping
- Trusted payment gateways (Momo, ZaloPay, VNPay, banks, PayPal) – only transaction data, never full card details
- IT and cloud service providers, analytics providers (all under NDA and compliant with Decree 13/2023)
- Competent State authorities when legally required (tax authorities, police, courts).
We never sell, rent, or trade your personal data for marketing purposes.
8. Cookies and tracking technologies Our website uses cookies to:
- Remember your cart and login status
- Analyse traffic and improve user experience
- Display personalised advertising (if you consent).
You may disable cookies in your browser settings, but some features of the website may not function properly.
9. Data security We apply international-standard security measures:
- Full SSL/TLS encryption across the website
- Data stored on servers located in Vietnam and/or Tier 3+ certified data centres
- Access restricted only to authorised personnel
- Regular security audits and system updates against cyber threats.
However, no method of transmission over the Internet is 100% secure. We are not liable for unauthorised breaches beyond our reasonable control.
10. Data retention period
- Order and transaction data: up to 10 years as required by Vietnamese accounting and tax laws
- Account data: until you request deletion
- Marketing data: until you unsubscribe.
After the retention period or upon your request, we will delete or anonymise your data.
11. Your rights under Vietnamese law You have the following rights (free of charge):
- Access and obtain a copy of your data
- Request correction of inaccurate data
- Request deletion of data (except data we are legally required to retain)
- Withdraw marketing consent at any time
- Object to or restrict processing in certain cases
- Lodge a complaint with the Authority for Information Security – Ministry of Information and Communications if you believe your privacy has been violated.
To exercise these rights, please contact: Email: info@agarwoodkhanhhoa.com Hotline: 1900 8001 We will respond within 72 hours and complete processing within 30 days.
12. How to stop receiving marketing communications
- Click the “Unsubscribe” link at the bottom of any promotional email
- Send an email titled “Unsubscribe” to info@agarwoodkhanhhoa.com
- Call our hotline 1900 8001
You will stop receiving marketing messages immediately (system update may take up to 48 hours).
13. Changes to this Privacy Policy We reserve the right to update this Policy at any time. The new version will be posted on the website and takes effect immediately. Continued use of the website after changes constitutes acceptance of the updated Policy.
14. Contact us For any questions regarding privacy and data protection, please contact: Khanh Hoa Agarwood Research and Development Institute Email: info@agarwoodkhanhhoa.com Hotline: 1900 8001
Thank you for trusting and choosing authentic Khanh Hoa Agarwood.
Khanh Hoa Agarwood Research and Development Institute